Practice Policies

We accept new patients. We have a contract with the NHS for children up to the age of 18 if in full time education. We see adults on a private basis or Denplan.

The practice does not refuse to treat anyone on the grounds of medical or dental condition, disability, appearance, sexual orientation, age, gender, religion, or race.

We offer NHS-exempt treatments for patients who are under 19 years of age and in full-time education, and children under 18 years of age. If you don't belong to these categories, you will be classified as a fee-paying patient.

NHS patients are required to sign a form at the beginning and end of each treatment.

The Forge Dental Surgery is open to treat patients during the following hours:

We would ask patients to give a minimum of 48 hours notice when cancelling an appointment so we have the opportunity to offer it to someone else.

The first time a patient fails to attend a booked appointment we will send a letter or email reminding them that in future they must cancel appointments and may be charged a fee appropriate to the amount of time booked.

After 3 failed to attend letters or emails, we will advise you that we will no longer be able to book further appointments without prior payment to secure the appointment.

Cold sores are common and, like all viruses, they are contagious and pose a risk to others. The herpes simplex virus is spread through contact.

At The Forge Dental Surgery we ask patients that if they have had a cold sore for less than 2 weeks, please reschedule any non-emergency dental treatment or hygienist appointments until after this contagious period has passed.

If urgent dental treatment is required, our dentists will request that your cold sore be protected with a cold sore plaster to minimise the risk of cross-infection.

You will not be charged a late cancellation fee if you cancel due to a cold sore.

We actively involve all our patients in every aspect of their dental care. As a practice, we aim to:

At The Forge Dental Surgery we listen to patients' views and learn from them. We communicate with patients in a courteous, friendly, professional manner.

Patients are provided with the standard of care that we would expect to receive ourselves and we make sure that patients receive full information about our services, their treatment and its cost.

It is the responsibility of this practice to give patients full information about the cost of their dental care before any treatment is undertaken.

A list of common treatment charges is available at reception for treatments that are provided privately.

All major debit and credit cards are accepted.

You must inform the practice immediately of any changes to your contact details.

This practice maintains a strict payment policy where all payments for dental treatment should be paid in full prior to the completion of treatment.

Payments can be made by cash or by debit card. Credit card payments are also accepted. Card payments can be taken over the phone.

If fees are not paid, the practice will inform the patient via text message, letter or email that there is money outstanding. A second message will be sent requesting immediate payment if not paid within seven days.

If payment is not made, we will use a debt recovery company to recover the debt outstanding.

Staff treating patients have the right to work free from any threat or fear of abuse, violence or forms of aggression. The NHS nationally has agreed to a zero-tolerance policy.

We try to ensure that all our patients are pleased with their experience of our services. We welcome feedback from patients and take any complaints seriously.