Your First Visit
What to expect and how to prepare
- When you visit us for the first time, please arrive 10 minutes early to complete registration forms.
- We'll ask about your medical history and any medications you're taking - this helps us provide safe, appropriate care.
- Your first appointment includes a thorough examination, any necessary X-rays, and a discussion of your dental health and treatment options.
- Please bring a list of any medications you're currently taking, and let us know if you have any allergies.
Appointments
Booking, cancellations and opening hours
- We offer appointments Monday to Friday, 9:00am to 5:30pm.
- You can book online 24/7 through our website, or call us during opening hours.
- Please arrive on time for your appointment. If you're running late, call us to let us know.
- If you need to cancel or reschedule, please give us at least 24 hours' notice so we can offer the slot to another patient.
Medical Conditions
Important health information
- Please inform us of any changes to your medical history or medications at each visit.
- Some conditions can affect dental treatment, including diabetes, heart conditions, and blood disorders.
- If you're pregnant, please let us know - some treatments may be postponed or modified.
- We can accommodate patients with mobility issues - please let us know your needs when booking.
Nervous Patients
How we help anxious patients
- Dental anxiety is very common and nothing to be embarrassed about. Our team is experienced in helping nervous patients.
- Let us know if you're anxious - we can book longer appointments and take extra time to explain everything.
- We offer techniques to help you relax, including breathing exercises and the option to listen to music.
- You're always in control - agree a hand signal to pause treatment if you need a break.
Infection Control
Your safety is our priority
- Your safety is our priority. We follow strict infection control protocols in line with national guidelines.
- All instruments are sterilised between patients using hospital-grade equipment.
- Our clinical areas are thoroughly cleaned and disinfected between each patient.
- All staff are trained in the latest infection control procedures and wear appropriate PPE.
Accessibility
Access and mobility information
- We can generally accommodate patients with limited mobility. There are four steps within the practice with hand rails, and a stair lift is available.
- Unfortunately, our practice is not wheelchair accessible due to steps within the building. Please contact us to discuss your individual needs.
- Let us know if you have any communication needs - we can provide information in different formats and allow extra time for appointments.
Dental Emergencies
If you have a dental emergency during opening hours, call us immediately. We keep emergency slots available for urgent cases.
01451 821268